Case Study: American Public Media

The Challenge

The distribution process was extraordinarily time-consuming.

American Public Media, the nation’s largest owner and operator of public radio stations and producer and distributor of premier national programming, recognized the need for an electronic option for conducting business with its Board of Trustees in 2012, even before board portals achieved widespread popularity. “Like many organizations, we were killing too many trees as we produced huge amounts of board meeting materials,” explains JoAnn Cragoe, Executive Assistant to the President. “The distribution process was extraordinarily time-consuming.” Not only did meeting prep drain internal resources (paper and staff time), but also significant resources on the receiving end, as costly Fed Ex and local courier services delivered materials to board members in advance of meetings.

At the time, whatever version of the meeting materials that got distributed was considered final, even if changes were necessary. Board members were unable to receive updates or revisions until a separate email was sent or they arrived at the meetings.

The Solution

Teti and a small group of FMFCU team members researched and ended up with a “top list” of potential board portal solution providers, which included BoardEffect.

“BoardEffect stood out among the rest because of their robustness and personal customer touch,” she explains. “They were very responsive and informative during our initial conversations about features and functionality. Security and the ability to access board materials through multiple devices were some of the features that made BoardEffect desirable.”

After the team’s due diligence on each provider and experiencing an impressive demo of BoardEffect, Franklin Mint Federal Credit Union knew what provider to partner with.

The Benefits

After implementing BoardEffect’s governance management software platform, Teti saw a dramatic increase in board director engagement and a reduction of previously labor-intensive board preparation tasks.

“BoardEffect has even streamlined the board meeting itself,” shares Teti. “We have voting items first, then they go to management reports. It’s easy to follow along. And one of the most positive things is if there’s a last-minute change, it can be easily made and all our directors will be updated.

Franklin Mint Federal Credit Union board of directors are now embracing the organization’s goal of utilizing digital technology in a self-service matter to improve governance, collaboration and communication. Board directors can easily navigate through the different board books and access the resource library while board administrators can quickly create and distribute board-related materials and information.

“BoardEffect listen to their customers, update their system regularly with various features, and you can learn about them via compelling webinars,” explains Teti, who also has attended several BoardEffect user conferences.

Now that Franklin Mint Federal Credit Union uses BoardEffect, Teti recommends other credit unions speak to the board administrators and partner with BoardEffect.

“The value to credit unions and their board of directors is that you don’t have to spend three hours or three days standing in front of a copy machine to create a board book,” she says. “With BoardEffect’s drag-and-drop, it takes minutes.”

“BoardEffect stood out among the rest because of their robustness and personal customer touch,” she explains. “They were very responsive and informative during our initial conversations about features and functionality. Security and the ability to access board materials through multiple devices were some of the features that made BoardEffect desirable.”

After the team’s due diligence on each provider and experiencing an impressive demo of BoardEffect, Franklin Mint Federal Credit Union knew what provider to partner with.

Contact Us

Speak to us today

Bitnami